Chapter 7: Diagnosis

1. Diagnostic models can be classified as:

complex or focused component or holistic holisitic or open system component or process

2. Open systems theory views organizations as:

systems of interconnetced choices clearly differentiated from their external environment but without internal boundaries having a greater predisposition to decay than closed systems all of the above

3. Which of the following is NOT a characteristic of open systems models of organizations?

Embedded within a larger system Regulated by feedback Equilibrium seeking Unbounded

4. According to Kotter’s integrative model of organizational dynamics, the driving force for long-term effectiveness is:

the alignment of six structural elements the adaptability of the six structural elements the quality of its information-gathering and decision-making process the alignment of key organizational processes

5. Which of the following is NOT an element of the McKinsey 7S model?

Sub-cultures Strategy Systems Staff

6. Weisbord argues that the effectiveness of an organization’s functioning depends on:

what goes on in and between each of the six boxes in his model the relationship between the formal and informal aspects of each element of the model the extent to which consumers of the output are satisfied all of the above

7. The Burke-Litwin model distinguishes between:

social complexity and technical complexity the formal and informal organization transactional and transformational change efficiency and effectiveness

8. The Burke-Litwin model is:

deterministic prescriptive emergent predictive

9. ‘Higher level’ elements in the Burke-Litwin model:

have little impact on lower level elements promote fine tuning have greatest ‘causal weight’ have greatest impact at the local unit level

10. Which of the following is NOT a characteristic of a good diagnostic model?

Can be applied in all circumstances Is relevant to the particular issues under consideration Can help change agents recognize cause and effect relationships Focuses on elements that those leading the change can do something about

11. Technology is one of the named elements in which of the following models?

Kotter’s integrative model of organizational dynamics The McKinsey 7S model Weisbord’s six-box model The Burke-Litwin causal model of organizational performance and change

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