Chapter 11: Responsible Change Management

1. Which of the following are examples of the extended stakeholder perspective (there are two correct answers)?

Maximising profits for all shareholders Attending to the interests of all those affected by a change Maximizing benefit for work colleagues Only attending to the interests of those who can affect the outcome of the change

2. Fombrun et al. (2000) argue that, by doing good, it is possible for organizations to generate reputational gains that will:

improve their ability to attract resources, downplay poor performance and build competitive advantage enhance performance and give them a new strategic direction improve their ability to attract resources, enhance performance and build competitive advantage build competitive advantage, enhance performance, and mask any unethical behaviour

3. The instrumental approach to stakeholder management involves:

doing whatever is required to promote the welfare of all stakeholders manipulating others attending to only those stakeholders who can promote the outcomes valued by managers investing as little as possible in the promotion of stakeholder interests

4. Mitchell et al. (1997) suggest that competing stakeholder demands should be prioritized on the basis of (there are three correct answers):

Power Urgency Legitimacy Trust

5. What is the triple bottom line?

People, power and planet Economic, social and environmental outcomes Profit, people and performance Individual, organizational and national outcomes

6. Altruistic behaviour involves:

ensuring the survival of the fittest seeking benefits for others the pursuit of self-interest winning

7. According to Kanungo and Conger, in the parable of the Good Samaritan, was the behaviour of the thieves an example of:

apathetic egotism mutual altruism hedonistic egotism genuine altruism self-destructive egotism

8. According to Thomas Aquinas, the medieval philosopher, which of the following are elements of a morally good act?

The intention of the actor The act itself The circumstance in which the act is performed All of the above

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