1. Kotter (1995), writing about the importance of communicating a compelling vision, asserts that, in many change programmes, this is undercommunicated by a factor of ______.
2. Allen et al. (2007) argue that effective change communication is ____________.
3. Which of the following is NOT a reason why managers may prefer one-way communication?
4. What is the term given to the situation when there is a widespread withholding of opinions by employees in an organization?
5. Morrison and Milliken (2000) argue that in organizations where the dominant ideology reflects the belief that employees are ______________, leaders know best and disagreement is bad, this will give rise to structures, policies and leader behaviours that create an environment that discourages upward communication
6. Leaders not only need to be receptive to negative feedback but also need to _______________.
7. Which of the following is NOT an example of a role organizational members can occupy in the context of communicating change?
8. Change managers may attempt to perform in a way that gives others the impression they are committed to a shared approach to managing the change while producing verbal and non-verbal signals that ________________.
9. Organizational members tend to prefer the more familiar ___________ information that is easier to integrate into the mental models they use for making sense of the situation confronting them.
10. Colquitt et al. (2001) identify a number of ways of thinking about organizational justice. Which of the following is NOT an example of one of these?
11. O’Reilly and Pondy (1979) suggest that written communication may be effective when the sender and receiver have different vocabularies or problem orientations, because ________________________.
12. Which of the following is an example of one of Clampitt et al.’s (2000) five basic strategies of communication?
13. Often, the discussion of change communication tends to focus exclusively on the ‘what, when, who and how’ of communication from the perspective of the change manager communicating to others, but there are also issues associated with how change managers ______________________.