Chapter 15: Supporting Others

1. Some abrupt changes, for example a sudden merger, can pose a serious challenge to an individual’s ______________ world.

presumptive assumptive idealised realistic

2. According to O’Toole (1995), persistent discontinuous change is not a natural condition of life, and ___________ is to be expected.

resistance acceptance lack of fulfilment none of the above

3. Holmes and Rahe (1967) developed a social readjustment rating scale that attributed ___________ to the degree of adjustment required after individuals experience a series of life events.

average values points mean values percentages

4. Which of the following is NOT a factor in whether an individual experiences a process of personal transition?

The effects of the change are long-lasting The change take place over a relatively short period of time The change happens slowly over a number of years The change affects large areas of their assumptive world

5. In Bridges’ 1991 model of transition, what stage do individuals have to pass through after the ‘ending’?

The neutral zone The beginning The transitional zone The middle

6. According to Hayes and Hyde’s 1996 model of transition phases, which of the following comes after ‘testing’?

Letting go Denial Internalization, reflection and learning Consolidation

7. Which of the following characterizes the ‘testing’ phase?

A process of mourning Feeling that the situation is beyond one’s control A more active and creative experimental involvement Ways of behaving that are gradually accepted as the norm

8. Which of the following is NOT a possible variation in the stage model of transition?

The wave can be shallower or deeper, and the overall shape may be skewed one way or another The time taken to pass through all of the phases can be very different for different people People may regress and slip back to an earlier stage in the process There are extra stages that some people pass through and not others

9. The shock reaction associated with the announcement/discovery of a change affecting an individual’s assumptive world can sometimes be minimized by preparing the ground and creating a climate of __________________.

receptivity to change fear trust hard work

10. How can leaders intervene to help others understand and accept the new situation?

Providing support Listening Adopting an accepting and non-critical reaction to their expression of feelings All of the above

11. Which of the following is NOT one of the ways a leader can encourage testing?

Providing feedback Acting as a mentor Praising and supporting successes Setting firm parameters on any creative thinking

12. Reflecting, learning and internalization can be facilitated by conducting ____________ reviews.

formal post-implementation informal post-implementation 360 degree appraisal peer

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