Chapter 18: Types of Intervention

1. Frederick W. Taylor’s Principles of Scientific Management advocated which approach to problem-solving?

Systematic experimental Collaborative Unmethodical Unsystematic experiential

2. How many principles did Cartwright (1951) summarize which emerged from the early research on group dynamics and influenced the design of group-focused collaborative interventions?

Five Eight Two Ten

3. Bandura (1994) defines self-efficacy as:

a determinant of selfish behaviour a person’s belief about their capability to produce a performance vicarious experience a positive emotional state

4. Implementation intentions are (there are two correct answers):

if-then propositions positive thoughts dreams about desirable end states detailed plans for attaining goals

5. One of Cartwright’s principles is that the more attractive a group is to its members, the greater the influence it will exert over them. Which of the following is NOT a way in which group attractiveness can be increased?

By increasing the liking of members for each other By increasing the perceived importance of the group goal By increasing the prestige of the group in the eyes of others By increasing the number and variety of group goals

6. According to one of Cartwright’s principles, changes in one part of the group or system produce strain in other parts of the group or system. One of the ways this can be reduced is by:

eliminating the initial change demonstrating that it is not possible to readjust related parts producing more strain on other parts of the group none of the above

7. Which of the following is a useful change tool for improving intergroup relations?

Beckhard’s process of communication Beer’s process for improving intergroup relations Organization mirror Organization crystal ball

8. Which type of whole systems intervention has been used extensively for over 60 years?

Weisbord’s strategic search conference Survey feedback Composite Conventional longwall

9. Attitude surveys are usually commissioned by senior managers who use the information generated to:

monitor what is going on and make decisions feedback to those who participated in the survey both a and b monitor what is going on and involve employees in decisions

10. What two issues does Change tool 18.5, Facilitator brief for survey feedback intervention, address?

Post-meeting analysis and facilitation of problem solving Facilitation of problem solving and collaboration Setting feedback meeting agendas and post-meeting analysis Pre-meeting preparation and facilitation of problem solving

11. What other whole systems intervention that has a conference format has gained popularity over the last 30 years?

‘Whole system in the room’ ‘Whole system together’ ‘Whole system collaboration’ none of the above

12. The conference method, Change tool 18.6, is useful to:

examine key issues affecting the organization’s future from a variety of perspectives learn from each other develop a shared understanding all of the above

13. Which of the following is NOT an element of the conference method?

Lessons about change Past Futures Reflection Plan

14. Human resource management (HRM) interventions focus on many issues, such as:

aligning organizational culture with business strategy communication and leadership incentives and career development task methods and job design

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