Chapter 30: Making Change Stick

1. It will not be beneficial to continue investing effort to maintain a change:

if maintaining new practices will impede further and more significant developments when it leads to outcomes that are inconsistent with the change plan when changes in the wider environment render it obsolete All of the above

2. Dale defined sustainability in terms of increasing the pace of improvement while holding on to gains made. Is this a ___________ definition?

static inconsistent dynamic None of the above

3. Kotter (1995) observed that change was not sustained in ____ out of 12 reengineering projects

two four eight ten

4. Which of the following ways of acting early in the change process can undermine ‘stickability’?

Reducing restraining forces Adopting a bottom-up approach Increasing driving forces Pursuing an ‘underscore and explore’ approach to communicating the change

5. Fine et al. (2008) assert that too many companies neglect the technical aspects of change and that this often contributes to the early evaporation of performance gains. True or false?

True False

6. What can change managers do to hold onto gains once the targets for change have been achieved?

Declare victory and celebrate the change Provide feedback that draws people’s attention to how new ways of doing things are making a difference Stop reminding people why the change was necessary All of the above

7. Which of the following is NOT one of the factors that Bateman found promoted the sustainability of shop floor interventions in the manufacturing sector?

Processes that enable operators to act on ideas and make team decisions about how they work Processes for enabling team members to review actions and identify further action that might be required Managers staying focused on performance improvement None of the above

8. Which of the following are NOT examples of problems that can undermine ‘stickability’?

Those who initiated the change move on Accountability of developments become diffused There is insufficient labour turnover to refresh new practices The issues and pressures that triggered the change are no longer visible

9. Which of the following can help to reduce the impact of labour turnover on sustainability?

Encouraging newly appointed managers to drive their own agenda and inject new enthusiasm Strengthen the induction and training regime for new recruits Restrict the access of those who have left to those who have remained All of the above

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