Chapter 31: Spreading Change

1. The best practice puzzle refers to:

an innovative way of presenting complex changes a way of incentivising people to adopt new work practices the containment of innovations as isolated pockets of good practice none of the above

2. Which of the following is NOT one of the factors affecting the spread of innovations?

Attributes of the innovation Attributes of the innovators Values of potential users Attributes of the organization

3. Which of the following statements is true?

Complexity is positively related to the adoption of innovations Relative advantage is positively related to containment Compatibility is positively related to the spread of innovations Reliability is positively related to the adaptability of innovations

4. Szulanski and Winter (2002) advocate that when the aim is to capture and lever existing knowledge, innovative practices should be copied exactly in order to avoid __________.

reinventing the wheel spread errors a drop in performance unnecessary resistance

5. When some details of new working practices are difficult to document and describe, the dissemination of innovations can be facilitated by:

adopting a push strategy to ensure compliance encouraging local experimentation reproducing the original template of the innovation copying those elements of the innovation that appear to deliver most value

6. Which of the following is NOT one of the attributes of a strong implementation climate identified by Klein and Sorra (1996)?

Competing ideologies that encourage debate and prevent complacency Sanctions for innovation avoidance Training to ensure that users have the skills necessary to make the innovation work Removal of obstacles that hamper the adoption of new working practices

7. The ___________ can affect how people’s perceptions of the incentives for adopting an innovation can influence take-up.

climate for change valence of alternative opportunities star envy syndrome psychological contract

8. ‘Value/innovation fit’ refers to:

the alignment of the attributes of an innovation with the climate for change the extent to which an innovation fosters or inhibits an individual’s opportunity to fulfil their values the economic benefit that an innovation can deliver all of the above

9. When innovation/value fit is good and the organization’s implementation climate is strong, there will be:

compliant innovation use essentially no innovation use adequate innovation use consistent and strong innovation use

10. Which of the following statements are true?

Potential users’ perceptions of the attributes of an innovation are amenable to revision The manner in which a change is spread can affect the degree to which it will be sustained Changes that do not have support and are not sustained are unlikely to spread All of the above

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