Palgrave Macmillan - Business - Project Management

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Project communication with the customer is crucial to a project's success. This communication takes place between the executives, project managers, and employees of both the customer and the contractor. The key to success is that the formal communication should go through which of the following people?
1. The project manager
2. The project sponsor
3. An executive
4. Functional managers
Project stakeholders are individuals and organisations who are actively involved in the project, or whose interests may be positively or negatively affected by the project. Based on this definition, which of the following individuals or groups are project stakeholders?
I The customer
II The performing organisation
III The community where the project takes place
1. I and II only
2. I and III only
3. II and III only
4. I, II and III
When a Director of Project Management is making a decision on whether or not a project requires a project manager, the Director should do which of the following?
1. Develop evaluation criteria that allow consideration of all relevant factors
2. Consider only the importance of the project's customer to the organisation
3. Assign the most senior project managers to larger projects and the junior project managers to smaller projects
4. Consider only the financial value of the project
Which of the following is correct? The swiftest and most effective communications take place among people with:
1. common points of view
2. dissimilar interests
3. the ability to reduce perception barriers
4. good encoding skills
A programme can be best described as:
1. A grouping of related activities, which last two years or more
2. The first major subdivision of a project
3. A grouping of projects, similar in nature, which support a product, product line or strategic plan
4. Another name for a project
On which projects is integration most complicated?
1. Large, labour-intensive
2. Large, capital
3. Small, capital
4. Small, labour-intensive
Which of the following is (are) the wrong reason(s) for selecting someone to act as a project manager?
I Selecting someone simply because of availability
II Selecting someone who has a command of technology
III Selecting someone who knows the customer personally
1. I and II only
2. I and III only
3. II and III only
4. I, II and III
Which of the following statements illustrates a major difference between project managers and project champions?
1. Project managers prefer to work individually whereas project champions prefer to work in groups
2. Project managers seek perfection whereas project champions seek what is possible
3. Project managers manage things whereas project champions manage people
4. Project managers will seek to meet objectives whereas project champions will seek to exceed objectives
Which of the following personnel changes do customers dislike the most?
1. Changing project manager in midstream
2. Changing project sponsor in midstream
3. Changing key project office personnel in midstream
4. Changing key functional employees in midstream
Project managers spend a considerable amount of time communicating and interacting with project stakeholders. Which of the following is (are) useful reminders for project managers?
I Analyse the work regularly to determine what can be eliminated
II Keep the priorities clear
III If possible, schedule the most interesting activities first
1. I and II only
2. I and III only
3. II and III only
4. I, II and III
Setting project selection criteria and establishing project priorities is the responsibility of which people on a project?
1. The project manager
2. Line managers
3. Senior management or sponsors
4. Customers
The role of the executive sponsor is to help the project manager. This help can include which of the following?
I Priority setting
II Assistance in conflict resolution
III Developing the master project plan
IV Setting proper project objectives
1. I only
2. I and II only
3. I, II and III only
4. I, II, III and IV
Individuals or organisations with active involvement or active interest in a project are called:
1. Team members
2. Parent organisation
3. Client organisations
4. Stakeholders
Which of the following statements are true when managing a project?
I All decisions must be directed towards achieving the project objectives
II Only the remaining work can be managed
III All decisions must have the sponsor's approval
1. I only
2. II only
3. I and II only
4. I, II, and III
Who normally has the responsibility for determining "who" will do the work, "where" the work will be done, and "how" the work will be done in a project?
1. Project manager
2. Line manager
3. Senior levels of management
4. Customer interface
Perception barriers can occur because individuals:
1. View the same message in different ways
2. Have different experiences
3. Use words that do not have precise meanings
4. All of the above

Chapter 5 material - Self-assessment review questions and answers for Chapter 5