Chapter 11: Well-being and Engagement

1. The most common cause of back injuries at work is:

slips, trips and falls lifting and carrying repetitive typing work while sitting at a desk a generally sedentary lifestyle

2. Which of these interventions would help to reduce the risk of employees being exposed to violence at work?

installing CCTV in the workplace ensuring that anyone handling cash does so alone developing a 'tougher' culture that does not consider violence a problem recognizing that violence at work is unavoidable

3. In the management of occupational health and safety, the element of evaluation includes:

identifying hidden risks proactively removing hazards before they cause a problem assessing the potential impact of hazards controlling hazards and risks

4. Investing in stress reduction can reduce organizational costs due to

absenteeism presenteeism turnover all of the above

5. Stress is not recognized as a clinical condition in itself: which of the following medical conditions is NOT used as a proxy to estimate its prevalence?

depression cardiovascular disease musculoskeletal disorders obesity

6. An employee who has a challenging deadline approaching at work and responds by going out with friends and drinking heavily to try and forget about it is using a ___________ coping strategy.

maladaptive problem-focused emotion-focused adaptive

7. How does work affect our well-being?

work helps us to meet psychosocial needs work provides us with money, which makes everyone happy work is a key part of our identity and status A and C but not B

8. Why do so many organizations focus on secondary interventions in their management of stress?

it is the most effective way to minimize the costs associated with stress stress is seen as an individual coping problem rather than an organizational responsibility removing the sources of stress is more effective than modifying employee responses to stressors these interventions are recommended by most governments and charities

9. Which of the following is NOT true of employee engagement?

engagement is the positive attitude that employees have towards their work engaged employees are involved in their work, not simply going through the motions engagement is another term for job satisfaction engagement is closely related to well-being

10. In the job demands-resources model, job resources include:

optimism resilience rewards workload

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